1. I am a new customer. What do I need to do?
To use Internet Registration you can either:
Phone us during business hours to obtain a "Client Number" and "Family PIN." Every member of your family will have a unique Client Number that will identify them, or while online, you can click the "My Account" tab and the "Request New Account" button in order to start up with an account.
Fill in the necessary information, including the selection of a Main Contact. You can add members of your family to the account by clicking the "Add Client" button. When you've added everyone in your family and filled in all the necessary fields, click the "Submit" button.
Your information will be submitted to us. We will activate your account and then email your Family PIN and Client Numbers to you. Please allow 48 hours for your account to be activated.
There is only one Personal Identification Number (PIN) that is shared by your family members. Any family member can sign in and register other family members. The Client Number used to sign in does not have to be the person that is being registered.
2. What browser do I need to use the system?
Internet Registration works with Microsoft Internet Explorer or Netscape browsers running Version 4 or above. We highly recommend a 128-bit encryption based browser.
3. Is this site secure?
We have taken many steps to ensure the security of your transactions in this registration system. In addition to internal security features created by the Town of Bracebridge, we use VeriSign technology to provide 128-bit encryption (the highest level available to private industry) to ensure information security. For more information, please visit Verisign.
4. What if I don't have, or don't want to use a credit card?
You can make payment to your account in person at the Bracebridge Sportsplex ahead of the start of registration. Once the credit is applied to your account, you will be able to register for a course and the cost of the registration will be deducted from the balance. You must ensure that you establish a sufficient balance to cover the cost of your registration(s) as payment in full is required for Internet Registration registrations.
5. I am unable to log in.
You will be "locked out" of your account after trying to "login" seven (7) times unsuccessfully. Please contact the Culture and Recreation Department at (705) 645-3037 or email
to unlock your account.
orYou stopped using Internet Registration for a period of ten (10) minutes or longer. Please click "Refresh" (IE) or "Reload" (Netscape) on your browser and log back in.
orYour account may have been frozen. Please contact the Culture and Recreation Department at (705) 645-3037 during business hours.
6. I forgot my Client Numbers and PIN. What should I do now?
If your email is in our database, you can click on the "I forgot my Client Number or Family PIN" link under the "My Account" tab where you log into the system. Only the Main Contact's "Client Number" and "Family PIN" will be emailed to you as this is all that is required to access your family account. You can then select any family member and register from the drop-down list under the "My Basket" tab. If your email address is not recognized, you will receive a message that the address you entered cannot be found in our database. You should then call the Culture and Recreation Department at (705) 645-3037 during business hours or email us at
Be sure to include your name, home phone number, and address.
7. I would like to add one or more family members to my account. How do I do this?
Please call the Culture and Recreation Department at (705) 645-3037 during business hours to add additional family members to your account.
8. I would like to change my mailing or email address. How do I do this?
Please call the Culture and Recreation Department at (705) 645-3037 during business hours to update your account.
9. What email address should my family provide for Internet Registration?
Only the email address of the Main Contact is logged into the system. This enables the account holder to control who has access to the "Family PIN" with the "I forgot my Client Number or PIN" function.
Disclaimer / Privacy Statement
Town of Bracebridge 1000 Taylor Court, Bracebridge, ON P1L 1R6 Phone: (705) 645 5264
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