Contact(s)
The Town of Bracebridge, following the guidance provided by the Government of Ontario and the Simcoe Muskoka District Health Unit, continues to re-open recreation amenities, facilities, and programs using a gradual and phased approach.
Based on the province-wide vaccination rate and continuing improvements in key public health and health system indicators, the Ontario government, in consultation with the Chief Medical Officer of Health, will move the province into Step Three of its Roadmap to Reopen at 12:01 a.m. on Friday, July 16, 2021.
Please scroll down to view the timeslots available for programs and activities. For assistance please call the Bracebridge Sportsplex Reception at 705-645-3037, Monday to Friday 8:30am-4:30 pm.
Frequently Asked Questions |
| How can I get an online login? If you do not have an account and have not booked a facility or attended a class/program in the last 5 years, simply click the “Create an Account” link on the login page. I have an online login but I misplaced my password? If you have misplaced your password, simply use the ‘forgot password’ link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. You will be prompted to replace it with a permanent password. Your new password must contain at least 8 characters, at least 1 number, at least 1 upper case, and cannot be any of the last 5 passwords that you have used. Do I need to have an account to search for programs? No. You can still search programs by scrolling down to the bottom of this page. However, if you would like to register for a program or purchase a membership on-line, you will need to have an on-line login. I don't want to register online; can I just register in person? To help minimize the spread of the COVID-19 virus the Bracebridge Sportsplex and Memorial Arena are closed until further notice. Customer service staff are available to assist you:
I want to register online but don't want to give my email address, what do I do? To register on-line, you will need a login which means using an email address. This is where all correspondence will be sent (password reset emails, registration confirmations, receipts etc.). What if I don't want to provide an email address? Please remember that if you choose not to provide an email address for your account, you will not be able to register on-line or purchase/renew memberships on-line. Also, you will not receive email business notices (course confirmation, course changes, expiry reminders for memberships) regarding your programs and services with Recreation Services. I have an account, but I can't log in. What do I do? Simply use the forgot password option. If you don’t remember your email address, contact us by email at rec.office@bracebridge.ca. I would like to speak with someone Please call 705-645-3037, between the hours of 8:30 a.m. to 4:30 p.m. Monday to Friday. Our Customer Service staff will be happy to assist you. How can I see the credit on my account? If you have credit on your account, you will see this during your checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, only during checkout. Can I manage my own information in this system? Yes, one of the features of this system is that you can see and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. Can I withdraw from a course online? No, customers cannot withdraw from courses online. Please call 705-645-3037, between the hours of 8:30 a.m. to 4:30 p.m. Monday to Friday. Our Customer Service staff will be happy to assist you. Can I purchase a membership online? New membership and pass purchases are not currently available. All previously purchased swimming and skating memberships have been put on hold. Residents who are current pass holders may choose to use their passes as payment toward the Lap and Leisure Swims. How can I remove someone from my account? To have someone removed from your account, simply contact Customer Service by email at rec.office@bracebridge.ca, or by calling 705-645-3037 ext. 121. Want to register for programs on line but don't have an account? View this Instructional Video on how to create your account. Register through On-line registration any time 24 hours a day/7 days a week for recreation programs or call the Bracebridge Sportsplex for assistance.
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| How to Log-in or Create an Account |
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Your user name is your e-mail address and passwords can be recovered by clicking " Forgot Password".
Don't have a user name and password,
create your new account or log in to your existing account
today
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Not sure if you have an account or having trouble? Call us and our friendly staff will be happy to help 705-645-3037.
Until further notice, the Town of Bracebridge will be limiting new accounts and registrations for Town drop-in and instructional programs to those individuals and groups residing in a green, yellow, orange or red regions (proof of residency is required at time of booking). |
| Signing up for Pre-Booked Drop In Activities |
| How to sign-up for Pre-Booked Drop In Activities. Participation will be limited to one (1) activity per day, 90 minutes in length maximum. This measure is to decrease frequent, prolonged exposure to COVID-19. |
| Leisure Access Pass |
| Financial assistance may be available for Bracebridge residents through our Leisure Access application form. |
| COVID-19 Program Information |
| We have information in regards to COVID-19 protocols for our facilities, activities and programs. Please read them and contact us if you have any additional questions. |