Contact(s)
Please review our Frequently Asked Questions below for responses to some common questions.
| Hours of Operation |
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The Bracebridge Sportsplex hours of operation for June 25, 2023 - Sept 1, 2023 are: Monday/Tuesday/Thursday 6:30 am - 6:00 pm Wednesday 6:30 am - 7:00 pm Friday 6:30 am - 5:00 pm Saturday & Sunday Available for Rentals
Hours of operation for March 10, 2023 - June 24, 2023 are: Monday - Thursday 6:30 am - 8:30 pm Friday 6:30 am - 6:30 pm Saturday 8:30 am - 5:00 pm Sunday 12:30 pm - 5:00 pm
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| Registration |
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How can I get an online login? If you do not have an account and have not booked a facility or attended a class/program in the last 5 years, simply click the “Create an Account” link on the login page. I have an online login but I misplaced my password? If you have misplaced your password, simply use the ‘forgot password’ link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. You will be prompted to replace it with a permanent password. Your new password must contain at least 8 characters, at least 1 number, at least 1 upper case, and cannot be any of the last 5 passwords that you have used. Do I need to have an account to search for programs? No. You can still search programs. However, if you would like to register for a program or purchase a membership online, you will need to have an online login. I don't want to register online; can I just register in person? Yes, however, Reception Desk staff are also available to assist you via phone or email:
I want to register online but don't want to give my email address, what do I do? To register online, you will need a login which means using an email address. This is where all correspondence will be sent (password reset emails, registration confirmations, receipts etc.). What if I don't want to provide an email address? Please remember that if you choose not to provide an email address for your account, you will not be able to register online or purchase/renew memberships online. Also, you will not receive email business notices (course confirmation, course changes, expiry reminders for memberships) regarding your programs and services with the Recreation Department. I have an account, but I can't log in. What do I do? Simply use the forgot password option. If you don’t remember your email address, contact us by email at rec.office@bracebridge.ca or call 705-645-3037 I would like to speak with someone Please call 705-645-3037, our Reception Desk staff will be happy to assist you. If our front reception is unable to answer the phone, please leave us a message and we will get back to you. How can I see the credit on my account? If you have credit on your account, you will see this during your checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, only during checkout. Can I manage my own information in this system? Yes, one of the features of this system is that you can see and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. Can I withdraw from a course online? No, customers cannot withdraw from courses online. Please call 705-645-3037. Our Reception Desk staff will be happy to assist you. Can I purchase a pass online? Yes. Pickleball 20 pass, 10/25x passes, Shinny 12 pass, skating 10x pass, walking 10x, 25x and 6 month scheduled or open walking club passes, 1, 3, 6 month and annual passes can be done on-line. How can I remove someone from my account? To have someone removed from your account, simply contact Reception Desk staff by email at rec.office@bracebridge.ca, or by calling 705-645-3037. Want to register for programs on line but don't have an account? View this Instructional Video on how to create your account. Register through On-line registration any time 24 hours a day/7 days a week for recreation programs or call the Bracebridge Sportsplex for assistance. |
| Program and Pass Holder Information |
| Swimming |
| Expectations, Code of Conduct & Rules |
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Adult Shinny Hockey Code of Conduct Day Camp Code of Conduct/Camper Expectations Outdoor Ice Rinks Code of Conduct Program Participants/Parents and Visitors Expectations |
| Looking for a Form? |
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Climbing Wall & Challenge Course waiver form Consent, Release and Waiver Form - Required for all Campers Feedback Form - Parents of Campers Feedback Form - General Interest and Training Participants Feedback Form - Indoor Fitness and Aquafitness Participants Leisure Access Application Form Personal Training and Pairs Training-Intake Form Private Swim Lesson Request Form (for lesson times not listed in Leisure Guide) |