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Bracebridge Mobility is a public specialized transportation service for those who are unable to use Bracebridge Transit due to mobility difficulties. The service is a shared-ride service, travelling on door-to-door basis within the Bracebridge Transit Urban Service area. This mobility service is available on a temporary, seasonal or permanent basis, depending on the registered user's eligibility.
Please visit the Service Alerts page for Bracebridge Mobility service delivery changes during the COVID-19 pandemic.
Who is Eligible? |
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Bracebridge Mobility is intended for a person with physical disabilities preventing them from using regular conventional transit (Bracebridge Transit) and unable to walk a distance of 175 meters (approximately 600 feet). Elderly persons are not automatically eligible for the Mobility Service. Only persons physically unable to walk a distance of 175 meters and board public transit vehicles are eligible for the service. Blind persons able to board public transit are not automatically eligible for the Mobility Service. Persons with mental health issues/cognitive disabilities may be eligible for the service if, in addition to the above, they have a physical disability that prevents them from boarding a public transit bus. Approved clients must reside within the Town of Bracebridge in the Bracebridge Transit Urban Service Area. Bracebridge Mobility will provide service to any person visiting Bracebridge who is a registrant of another accessible system. Visiting clients must provide information regarding their mobility restrictions. |
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How to Apply? |
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To register for Bracebridge Mobility, applicants are required to complete an Application Form. If you require a support person to accompany you on Bracebridge Transit, you may apply for a Support Person Transit Card Application Form which allows someone to travel with you for free in order to assist you during your journey. Applications are to be returned:
Note: Be sure to include the portion that requires a health professional's signature. The application will be reviewed within 14 calendar days of receipt. If an applicant is approved for service, a letter will be mailed to the address on file, which provides them their registration number, along with an information package providing details on Bracebridge Mobility. If an applicant is denied service, a letter detailing the reason for denial and the options for available to them to apply will be mailed to the address on file. VisitorsA visitor to Bracebridge may register with Bracebridge Mobility for a maximum of 4 months providing they meet current Bracebridge Mobility eligibility criteria. A visitor must provide proof of eligibility with another accessible specialized transit system and provide information on their disability and travel needs. Collection and Use of InformationPersonal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is collected under the authority of the Municipal Act, 2001, and in accordance with the provisions of MFIPPA. Personal information on this form will be used by the Town of Bracebridge and its contractor for the purpose of determining eligibility for the Mobility door-to-door service as to ensure the adequate resources are provided at the time of service. For more information regarding Bracebridge Mobility eligibility, please contact: Town of Bracebridge at 705-645-8444 or transit@bracebridge.ca If you have questions about this collection; use, and disclosure of this information, view our Freedom of Information and Privacy page. |
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Fare Payment |
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Bracebridge Mobility offers the same fare structure as the Bracebridge Transit Service. When paying cash, please provide exact fare only. Riders may pay with a valid easyPASS. Present the pass to the vehicle operator at the time of boarding. The waveCARD is not available for Bracebridge Mobility at this time.
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Service Hours |
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This service operates year-round:
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How to Book Your Trip |
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Booking requests may be made 14 days in advance, and up to 3 hours before the end of service on the day before the preferred day of travel. Same day service is subject to availability. Calls are not answered on Saturday or Sunday, so bookings for Mondays should be arranged by 3:00 p.m. the Friday prior to a Monday trip. Note: That trips are booked in the order in which they are received, and are on a first call, first schedule basis. The passenger must speak directly with a dispatcher to schedule a new trip, or modify a pre-booked trip.
We will do our best to accommodate same day service and immediate request service, however we cannot guarantee space or availability of service.
Note: This service does not follow the regular Bracebridge Transit route.
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Confirmation |
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You may confirm your trip by calling Bracebridge Mobility's Client Service Centre during business hours. Make a note of your confirmed pick-up time. Notify the Service Provider of any changes to your address, telephone number, emergency contact person, or the size or type of the mobility aid (wheelchair, scooter or walker). |
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Cancellations |
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If a passenger needs to cancel a ride, they must contact Bracebridge Mobility's Client Service Centre immediately, 24 hours in advance, and no later than 1 hour prior to the scheduled trip time. Cancellations can be left on the Mobility Service dispatch voicemail. When calling to cancel service, please have the following information available:
Same day cancellations up to 60 minutes before your scheduled pick-up time will be subject to a $2.50 "No Show" charge payable the next time Bracebridge Mobility is used. |
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Pick-up Time |
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Be available at least 15 minutes before pick-up at a designated accessible entrance. An accessible building entrance/egress door is defined as a door for the pick-up or drop-off of people that does not have:
Passengers should be ready and waiting at the accessible door (e.g. lobby of apartment building or medical facility 10 minutes prior to the scheduled pick-up time). Please note that the Bracebridge Mobility vehicle can be delayed as a result of traffic and road conditions. Please have a clear accessible path to your door (even in the winter months). Inaccessible paths may result in a refusal of trip. Vehicles will only wait 5 minutes for the rider. There are many pick-ups and drop-offs during the day, and if the vehicle is kept waiting, everyone else will be late for their appointments. If you are more than five (5) minutes late, the vehicle will proceed to the next scheduled ride without you. Customers who are not available at the confirmed time and place, are subject to a "No Show" charge of $2.50 for the missed trip. Please have your pass or fare ready for the driver. |
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While in the Vehicle |
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When travelling, riders must:
Drivers:
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Shared-Ride Service |
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We offer a "shared-ride service" to lower the operating cost of the service. A shared ride means:
Bracebridge Mobility cannot always accommodate a rider's personal vehicle preference. |
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Return Trips |
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Riders must notify the doctor or medical facility they are visiting that they have a return trip booked and the time the vehicle is scheduled to arrive to take you home. The co-operation of the doctor or the facility will help the service stay on time. |
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The "No Show" Policy |
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A "No-Show" is when:
When a "No Show" occurs, Bracebridge Mobility will automatically cancel the remainder of trips for that day unless we hear from you. You will then be responsible for alternative transportation or if we can accommodate, there may be a lengthy delay. A $2.50 "No Show" charge is payable the next time Bracebridge Mobility is used. A monthly pass cannot be used to pay the "No Show" charge. A maximum of three "No Shows" in 1 calendar month will result in a letter sent to the passenger as a reminder to call and cancel their trip and to pay any outstanding "No Show" charge. A second letter will be sent after the fourth "No Show" within the same calendar month, which may result in a 5-day suspension of service. |
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Rules and Guidelines |
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Bracebridge Mobility Drivers are responsible for the operation of the bus and administering the rules and regulations that ensure a safe and comfortable ride for all passengers:
Passengers with mobility devices must maintain such devices in a state of cleanliness. Failure to comply may result in written notice and temporary suspension of service. "No show" fees may apply. Ensure you keep all personal and health information up-to-date, including your phone number and address. |
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Lost and Found |
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All articles found on the vehicle are processed and will then be taken to lost and found at the Operators dispatch location. Processing can take 1-2 business days, therefore we suggest you contact the Bracebridge Mobility's Client Service Centre. Note: due to limited storage space, lost and found items are only held for 30 days. |
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Vehicles and Mobility Devices |
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Bracebridge Mobility vehiclesEach mobility vehicle is equipped with seat belts and wheelchair restraint systems. For the safety of all our passengers, passengers must wear seat belts and use the passenger restraint systems provided. Bracebridge Mobility vehicles are able to accommodate wheelchairs and scooters that are no wider than 86.36 centimetres (34 inches) and no longer than 101.6 centimetres (40 inches). Our vehicles will not be able to accommodate anything larger. Wheelchair lift/ramps can accommodate a maximum of 273 kilograms (600 pounds). Therefore the combined weight of the passenger and wheelchair/scooter must not exceed 273 kilograms (600 pounds). Mobility devicesWheelchairs and scooters must be in good condition. To ensure the safety of the driver and of all passengers, Bracebridge Mobility will not provide transportation to passengers using wheelchairs or scooters that are not in good condition. Please note that in order to protect the safety of all riders, passengers in scooters will be required to transfer from the scooter to a seat in the van. If the scooter cannot be safely loaded and secured, the scooter cannot be transported. |