Customer Service Representative - Temporary | Closes September 13, 2024

Temporary, OPSEU Bargaining Unit
(Up to a maximum of 35 hours per week)

Compensation: $25.31 (starting) - $26.33 (after 3 months)
Department: Recreation

Learn more about why you should Join Our Team!

Apply to this opportunity with your cover letter and resume, quoting File 2024-O-013 to: 
humanresources@bracebridge.ca.

What You Will Do:

• Provide excellent customer service regarding program, facility, and membership information with ability to multi-task in a fast-paced environment by way of direct communication with patrons, telephone, and email.
• Coordinate program registration activities and determine appropriate fee schedule to use by understanding payment category definitions, user groups, required facilities, insurance, policies, and customer requirements.
• Coordinate and provide tours of Town facilities, communicate safety protocols, guidelines, and rules to patrons and user groups and ensure that they are enforced, including correcting inappropriate or unsafe behaviours with patrons where required.
• Provide general administrative assistance and support, order office supplies for the department under the approval of the Recreation Business Services Coordinator.
• Update electronic displays with program updates, upcoming events, and dressing room assignments.
• Prepare, reconcile, and remit float and receipts after each shift. Coordinate and perform daily bank reconciliation to submit to the Administrative Assistant.
• Maintain facility resources and ensure proper information is documented for all assets signed out by patrons and/or staff.
• Liaise with the general public, staff, council members, professional peers, colleagues, members, volunteers, schools, contractors, suppliers, community/special interest groups, and inter-municipally as required; and act as an ambassador for the Town supporting and championing corporate goals and decisions and facilitating public education/relations within the community.

This position reports to the Recreation Business Services Coordinator or designate and is expected to start as soon as possible and end on June 13, 2025, with possibility for extension.

Qualifications:

We are looking for a team player who is enthusiastic, customer service focused and who has the 
following:

• Ontario Secondary School Diploma, or equivalent.
• Minimum of one (1) year of progressive, related experience in a recreation setting or equivalent, required.
• Standard First Aid and CPR-C or willingness to become certified, an asset.
• HIGH FIVE - Principles of Healthy Child Development and HIGH FIVE - Principles of Healthy Aging certification, an asset.
• Excellent interpersonal skills including the ability to work effectively in a team environment and to exhibit courtesy, tact, and diplomacy in dealing with the public, department officials and other members of staff. Ability to adhere to confidentiality requirements at all times.
• Excellent written and verbal communication, administrative, customer service, cash handling, organizational, analytical, problem-solving, research, and time management skills.
• Excellent working knowledge of Microsoft Office software applications including Excel, Word, Outlook, and SharePoint. Experience using Xplor Recreation software and Point of Sale systems is considered an asset.
• Ability to provide a current and acceptable vulnerable sector police record check.

We thank all who apply, however, only those candidates selected for an interview will be contacted.

The Town of Bracebridge is an Equal Opportunity Employer and is committed to meeting its obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Questions regarding collection of information or accommodation should be directed to the Corporate Services Department at (705) 645-5264.

Personal information is collected under the authority of the Municipal Act, S.O. 2001, c.25 and will be used to determine employment eligibility.