Manager of Information Technology Program Delivery | Closes on June 10, 2026

File #: 2026-E-019
Position: Manager of Information Technology (I.T.) Program Delivery
Classification: Full-Time, Non-Union 
Weekly Hours: 35 
Number of Existing Vacancies: 1
Department: Corporate Services
Wage Information: $116,298.00-$136,063.20 annually based on relevant qualifications and experience 
Closing Date: June 10, 2026

The Town of Bracebridge is establishing a new Manager of I.T. Program Delivery position at a pivotal time in the evolution of its technology services. This role has been created to provide dedicated leadership and oversight as the Town prepares for and transitions to a managed service provider (MSP) model for information technology delivery. The position will play a fundamental role in ensuring continuity, accountability, and strategic alignment throughout this transition, while strengthening governance, vendor management, cybersecurity, and project delivery practices. As a key member of the management team, the Manager of I.T. Program Delivery will help shape the future state of I.T. services, ensuring they continue to effectively support municipal operations, service excellence, and the Town’s long-term strategic priorities.

Reporting to the Director of Corporate Services/Clerk or designate, the Manager of I.T. Program Delivery is responsible for leading the planning, coordination, and execution of technology programs that support municipal services, operations, and strategic priorities. This role coordinates I.T. activities with vendors and service providers and ensures that I.T. initiatives align with corporate needs, enabling efficient and secure digital services. The Manager oversees a portfolio of I.T. projects, including infrastructure modernization, cybersecurity initiatives, and digital service delivery. This position is accountable for program governance, budgeting, procurement processes, vendor management, and compliance with Town policies and legislation. The role also focuses on risk management, change management, and stakeholder engagement to support successful adoption of new technologies across the organization. The Manager promotes best practices in project and program management and drives continuous improvement to enhance service delivery.

Position Responsibilities:

• Assists in the coordination of Department objectives in collaboration with the Director and Department management and supports implementation of the Town’s strategic plan and budgeting and business plan activities, serving as a champion of the Town’s mission and values.
• Regularly reviews, assesses, and reports on departmental objectives and performance and devises and recommends strategies for performance enhancement.
• Prepares Department operating and capital budgets, including forecasting staffing, equipment, materials, and supplies, and monitors and approves expenditures, for Department Director review.
• Attends Committees, Council, and other meetings as necessary, prepares and presents reports and recommendations, formal presentations, and responds to questions and inquiries as required.
• Regularly reviews and evaluates Department and corporate administrative and service delivery processes with a focus on continuous improvement and customer service excellence.
• Collaborates with other Departments, liaises, and communicates with external stakeholders, including other governments, agencies, residents, and elected officials, and responds to inquiries to advance the business of the Town.
• Implements, supports, and promotes a collaborative internal and external customer service focused environment.
• Recommends, develops, and implements Branch operational procedures, policies, standards, and, in accordance with relevant legislation, best practice, and industry standards.
• Demonstrates a commitment to professional development and maintains relevant professional association memberships.
• Maintains awareness of the I.T. needs of the organization and acts as the primary point of contact for internal customers, organizations and suppliers, handling a wide range of inquiries and service requests.
• Leads service delivery, ensuring services levels, security requirements and other quality standards are met. Performs basic security administration tasks including account provision and management.
• Coordinates security and privacy related matters with service providers and other external parties.
• Prioritizes issues and risks and recommends mitigation strategies.
• Develops and maintains documentation of business continuity and disaster recovery plans.
• Supports the execution of test planning and the implementation of continuity management exercises.
• Responsible for initial investigation and diagnosis of issues, resolving them where possible or escalating them, as required. Performs routine infrastructure tasks and basic troubleshooting of technology issues.
• Oversees the installation, upgrading, operation, control, maintenance and use of specific technology services to ensure any security risks are mitigated.

Qualifications and Experience:

• Post-secondary degree from an accredited university in Computer Science or a closely related program, or equivalent.
• Certificate(s) in project management, cybersecurity mitigation or data analytics, an asset.
• Minimum five (5) years of progressive, related experience in an I.T. capacity as a Service Desk Analyst, Program Manager or similar role including at least 3 years of supervisory or leadership experience required, preferably in a municipal or public sector setting.
• Experience with developing and monitoring budgets.
• Experience developing and implementing procedures, policies, standards, an asset.
• Standard First Aid and CPR-C or willingness to become certified, an asset.
• Ability to translate business objectives into technology requirements and influence continuous improvement of I.T. processes. Demonstrated ability to influence change within an organization.
• Good working knowledge of the Occupational Health and Safety Act, and WHMIS 2015.
• Excellent interpersonal skills including the ability to work effectively in a team environment and to exhibit courtesy, tact, and diplomacy in dealing with the public, department officials and other members of staff. Ability to adhere to confidentiality requirements at all times.
• Possess a high degree of integrity due to exposure to and coordination of confidential and/or sensitive information.
• Excellent written and verbal communication, administrative, customer service, organizational, analytical, problem-solving, research and report writing, and time and project management skills.
• Proficient in Microsoft Office software applications including Excel, Word, Outlook, and SharePoint.
• Ability to provide a current and acceptable criminal record.
• Possess the physical ability to perform the essential duties of the job.
• A valid Class “G” Ontario Driver’s License in good standing with a current acceptable Driver’s Abstract and a reliable vehicle to use on corporate business.

Apply to this opportunity by 4:30 p.m. on June 10, 2026, with your cover letter and resume (combined in one document), quoting File 2026-E-019 and your first and last name to: humanresources@bracebridge.ca 

Learn more about why you should Join Our Team!

We thank all who apply, however, only those candidates selected for an interview will be contacted.

The Town of Bracebridge is an Equal Opportunity Employer and is committed to meeting its obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Questions regarding collection of information or accommodation should be directed to the Corporate Services Department at (705) 645-5264.

Personal information is collected under the authority of the Municipal Act, S.O. 2001, c.25 and will be used to determine employment eligibility.